Crumble Privacy Policy

Last updated: 29 January 2021

Crumble Privacy Policy

Rabbitsoft Ltd (“we”, “us” or “Rabbitsoft Ltd”) trading as Crumble (“Crumble” or “Service(s)”) is committed to preserving the privacy of all visitors to Please read the following privacy policy to understand how we use and protect the information that you provide to us. Please also ensure that you have read and understood our Terms of Use which you can find in our Terms of Service.

Changes To Our Privacy Policy

Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification. Please ensure that you are kept up-to-date with any such changes. By using the Service or accessing the Website you agreed to be bound by the most up-to-date version of this Policy.

Information That We Collect From You

If you decide to register with and use Crumble, you will be asked to provide certain information about yourself including your full name, email address, phone number, organisation name for our internal team business operations to serve Product users. In addition, we will aggregate information about your use of the features of the Services we provide to you for internal team monitoring of Product usage by feature for continual Product testing and development. These features are files, notes, discussions, events, tasks and conversations. By submitting your personal information, you consent to the collection, use and transfer of your information in accordance with the terms of this privacy policy.

We will collect information about the usage of our Website, pages visited and interactions with pages. Usage information collected will include traffic data, location data and IP addresses. Also, we will collect information based on interactions in emails, video calls, phone calls or physical letters sent to/from our team, submitted from surveys or forms, and posts to our website or support channels. We will only use any such information for our internal team business operations to service Product users and in continual Product development in accordance with the terms of this privacy policy.

If you are 13 years old or younger you may not register with us on the Website. If we become aware that you are 13 years old or younger and you have not obtained such permission, we will remove your personal information from our records. By entering your details on the website you are stating that you are 14 years old or older.

App’s use of information received, and App’s transfer of information to any other app, from Google APIs will adhere to Google’s Limited Use Requirements.

Use Of Your Information

We will only use your information for the following purposes:

  1. To enable us to provide you with access to all parts of the Website and to use the Service and to enable you to download information and materials from Crumble;
  2. To internally monitor Product usage by feature for continual Product maintenance, testing, and development;
  3. To monitor website traffic and interactions related to servicing Product users;
  4. To communicate at your email address of Product development changes;
  5. To administer, support, improve and develop Crumble;
  6. To carry out our obligations arising from any contracts entered into between you and us.

We offer those who provide personal contact information a means to choose how we use the information provided. Marketing communications will include:

  1. To provide monthly newsletters and updated service offers to Product users with opt-out functionality;
  2. To provide channels to schedule support calls, webinars, and video seminars with Rabbitsoft Ltd.

You may at any time opt-out of receiving marketing communications by clicking on the opt-out link in the footer of the email you have received or by sending us an email at An opt-out link will not apply where Crumble sends you a notice regarding the status of service, upgrades to the platform, security alerts or any notice relevant to your service and account.

Rabbitsoft Ltd uses trusted third parties to assist in the delivery, provision, analysis and improvement of Crumble. This includes data storage, maintenance services, database management, payment processing, Customer Relationship Management system, support management, roadmap planning and idea submittals, Product development and improvement, and finance activities. Rabbitsoft Ltd is not liable for the quality or accuracy of any onward transfer of information.

Employees of Rabbitsoft Ltd will have access to these systems and your personal information to complete the appropriate components of their roles. Rabbitsoft Ltd maintains strict data security protocols with all employees to track and monitor access to such systems for the purposes set out in this privacy policy.

We reserve the right to use the name and/or logo of the company you work for in publicity material, advertising or marketing collateral unless you specifically tell us otherwise. Your name, address details and all other personal information will remain confidential at all times.

Disclosure of your information

We follow strict guidelines in the storage and disclosure of information which You have given us, to prevent unauthorized access. We comply with the laws of the countries from which we operate.

We do not seek any sensitive personal data other than that which is reasonable and necessary for the purposes sought. You are giving your explicit consent to collect, process, disclose, transfer or store your Sensitive Personal Data for the purposes of processing orders for goods and services.

Please note that this may include the transfer of your personal data to one or more countries outside the UK.

By using the website you consent to third parties having access to your personal data, including those outside the European Economic Area (EEA). You understand and accept that if your data is disclosed to third parties outside the EEA those parties may be based in territories that may not have sensitive data protection provisions in the law. Every effort will be made to ensure that your data is processed solely for the purposes defined under “Use of your information” in our Privacy Policy.

You agree to keep confidential and not to disclose to any other individual or individuals for all time the username and password related to your Crumble account. Note that although you set the password, it is our proprietary information and belongs to us for all time.

Third-party websites

We are not responsible for the privacy policies or practices of third-party websites.

Marketing information and opting out:

Where relevant, we will provide you with marketing information on our products or Services, however you may opt-out of receiving this information at any time by clicking on the opt-out link in the footer of a marketing email received or by sending us an email at

Accessing, editing or removing your personal information:

You understand that by accepting an invitation into Crumble, those who are in the groups with you will be able to identify you by your Crumble profile. You may view, change, or remove your profile information displayed at any time by going to your profile and editing your information in your Account Settings.

You have the right to obtain a copy or change the personal information we hold about you in our and our trusted 3rd party services and systems. You should email your request to or send to our postal address: Rabbitsoft Ltd (T/A Crumble), 20 Station Road, Cambridge, CB1 2JD, United Kingdom.

If you want to stop using your account, You may deactivate it. When you deactivate an account, you will not be able to use our Website or Service, and your information will not be capable of being viewed through our sites. After you deactivate your account, copies of your information including (but not limited to) name and email address may be retained by us as backup copies for legal and compliance reasons, unless you state otherwise.


Cookies are small amounts of information which we store on your computer. We issue cookies to your computer when you log on to Crumble and when you register with the Service. Cookies are necessary for the operation of the Service and therefore, if you set up your computer to reject cookies you will be unable to access the Service.

Security & Data Retention

We employ bank-grade security to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. Your information is stored on protected servers and the transmission of your data is encrypted. However, you acknowledge that we cannot guarantee the security of data that is sent over the Internet. You are responsible for the safe storage of Your access credentials to our Services.

We will process and retain Your information for as long as required and will remove it when no longer needed or upon Your request. We aim to ensure Your information is accurate, adequate, limited to what is necessary for concerning the purpose for which it was gathered, kept up to date and erased or rectified without delay.

Accessing & Updating

You are entitled to see the information held about you and you may ask us to make any necessary changes, ensure that it is accurate and kept up to date or to remove any information we may hold on you. If you wish to do this, please contact us at

Additional Features

You can log in to our platform using single-sign-on (SSO) services such as Google and LinkedIn. These services will allow the third party to authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form.

Some of the functionality of the Services and Crumble interoperate with, and dependent upon, application programming interfaces (APIs) from third parties, such as Google and LinkedIn. We may collect Personal information from these third-party APIs to extend you authorise us to do so, and our collection, use and disclosure of that Personal Information will be governed by this privacy policy.

If you authorise us to do so, we may grant third parties access to some or all (depending on the permission you give) of your Personal Information to third parties through our own API for use in connection with their services.

You have the ability to control what Personal Information you share with these third parties through our API, but please note that any Personal Information you share with third parties through our API will be governed by their privacy policies and we do not assume any responsibility for such third party’s use of your Information once shared through our API.


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Rabbitsoft Ltd. (T/A Crumble)
50-60 Station Road
Cambridge, CB1 2JH
United Kingdom

UK & International: +44 1223 967444
North America: +1 855-642-1166

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